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    Chatbot
    Freemium

    Crisp

    Customer messaging suite with AI copilot.

    What it does

    Crisp is a shared inbox for chat, email, and social with an AI copilot (MagicReply) that drafts on-brand responses.

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    Integrations & access for agent builders

    Best practices for agent builders

    Opinionated guidance from the 88 Labs AI team for wiring Crisp into a production agent.

    • 1Wrap chat calls behind a thin abstraction so you can swap models (GPT-5, Claude, Gemini) without touching agent logic.
    • 2Log every prompt + response with a trace ID — you'll need it for evals and debugging hallucinations.
    • 3Use structured outputs (JSON schema / tool calling) instead of free-form text whenever an agent needs to act on the result.

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