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    Ada

    Enterprise AI customer service platform.

    What it does

    Ada is an AI agent platform that automates customer support across web, voice, and messaging for global brands.

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    Integrations & access for agent builders

    Best practices for agent builders

    Opinionated guidance from the 88 Labs AI team for wiring Ada into a production agent.

    • 1Wrap chat calls behind a thin abstraction so you can swap models (GPT-5, Claude, Gemini) without touching agent logic.
    • 2Log every prompt + response with a trace ID — you'll need it for evals and debugging hallucinations.
    • 3Use structured outputs (JSON schema / tool calling) instead of free-form text whenever an agent needs to act on the result.

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